FAQ

1. What payment methods do you accept?
We accept major credit cards (Visa, Mastercard, American Express), PayPal, and other secure payment methods.

2. How long will it take to receive my order?
Delivery times vary depending on your location and the product. Typically, orders are processed within 1-3 business days and then shipped. You can check estimated delivery times at checkout.

3. Do you ship internationally?
Yes, we offer international shipping. Shipping costs and delivery times vary depending on the destination.

4. What is your return policy?
We want you to be satisfied with your purchase. If you're not happy with your order, please contact us within 30 days of receiving it to arrange a return or exchange. Please note that some items may be subject to a restocking fee.

5. Are your products safe for pets?
Yes, we prioritize the safety and well-being of pets. Our products are made from high-quality, pet-safe materials. However, please supervise your pets while using our products to ensure their safety.

6. Can I track my order?
Yes, once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to track your order on our website or the courier's website.

7. Do you offer discounts for bulk orders?
Yes, we offer discounts for bulk orders. Please contact us directly for more information.

8. How can I contact customer service?
You can contact our customer service team by email at [email protected] or by using the contact form on our website. We aim to respond to all inquiries within 24 hours.

9. Do you offer gift wrapping services?
Yes, we offer gift wrapping services for an additional fee. You can select this option at checkout.

10. Can I cancel or change my order after it has been placed?
We process orders quickly to ensure prompt delivery, so changes or cancellations may not always be possible. Please contact us immediately if you need to make a change to your order, and we will do our best to accommodate your request.